Return & Refund Policy

Last updated: July 7, 2026

At Cirrivo, we want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be unworn, unwashed, and in its original condition
  • The item must be in its original packaging with all tags attached
  • The item must not be damaged, altered, or show signs of use
  • Proof of purchase (order confirmation or receipt) must be provided

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Earrings (for hygiene reasons, unless defective)
  • Personalized or custom-engraved jewelry
  • Items marked as final sale
  • Gift cards

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support team at support@cirrivo.comwithin 14 days of receiving your order
  2. Include your order number, the item(s) you wish to return, and the reason for the return
  3. Our team will review your request and provide you with return instructions within 2 business days
  4. Securely pack the item(s) and ship them to the address provided by our team

Please do not send items back without first contacting us. Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order
  • We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit
  • Original shipping charges are non-refundable

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days
  • Please note that your bank or credit card provider may require additional time to process the refund
  • If your return is rejected (e.g., item shows signs of wear or damage), we will notify you and return the item to you at your expense

6. Exchanges

We offer exchanges for items of the same or different value within the 14-day return window, subject to availability.

  • To request an exchange, please contact us at support@cirrivo.com with your order number and the item you'd like to exchange for
  • If the replacement item is of higher value, you will be charged the difference
  • If the replacement item is of lower value, the difference will be refunded to your original payment method

7. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery at support@cirrivo.com with:

  • Your order number
  • A clear photo of the defective or damaged item
  • A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

8. Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out:

Cirrivo (APEXRISE S.R.L.)
Email: support@cirrivo.com
Company Address: Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1
Company Registration Number:54913060
Return address:1516 S Bon View Ave, Ontario, CA 91761, United States