Shipping & Delivery

Last updated: July 7, 2026

At Cirrivo, we are committed to getting your jewelry to you as quickly and safely as possible. Please read the following information carefully to understand our shipping process and delivery timelines.

1. Total Delivery Timeline

Your total delivery time consists of two stages:

Stage Timeframe Description
Order Processing 1–3 business days We verify your order, conduct quality inspection, and prepare your jewelry for shipment
Shipping & Transit 14–28 business days Your package is in transit from our warehouse to your delivery address
Total Estimated Delivery 15–30 business days From the date your order is placed to the date it arrives at your door

Business days are Monday through Friday, excluding public holidays.

2. Order Processing Time

Once your order is placed and payment is confirmed, our team begins processing your order within 1–3 business days. During this time, we:

  • Verify your order details and payment
  • Conduct a quality inspection of your jewelry piece(s)
  • Carefully package your order in our signature gift-ready packaging
  • Hand your parcel over to our shipping carrier

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

3. Shipping & Transit Time

After your order has been processed and dispatched, the average transit time is 14-28 business days, depending on your location and the shipping carrier's schedule.

Please note that transit times are estimates provided by our carriers and may vary due to:

  • Your delivery destination and local postal service efficiency
  • Customs clearance procedures (for international orders)
  • Peak seasons, public holidays, or unforeseen carrier delays
  • Severe weather conditions or other force majeure events

4. Shipping Destinations

We ship worldwide. Shipping rates and availability may vary by destination. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient and are not included in our shipping charges.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.

6. Delayed or Lost Packages

If your package has not arrived within the estimated delivery window, please:

  1. Check your tracking information for the latest update
  2. Check with your local post office or neighbors in case of a missed delivery
  3. Contact us at support@cirrivo.com if the issue persists

We will work with the carrier to investigate and resolve the issue as quickly as possible.

7.Non-Deliverable Countries / Regions

We currently do not ship to the following countries or regions due to shipping restrictions, customs regulations, or carrier limitations:
  • Russia
  • Belarus
  • Ukraine (certain regions)
  • North Korea
  • Iran
  • Cuba
  • Syria
  • Sudan
  • Myanmar, Haiti, Somalia,Yemen, Zimbabwe, Liberia, Central African Republic,the Democratic Republic of the Congo
If your country is not listed above but you are experiencing issues placing an order, please contact us at support@cirrivo.com and we will do our best to assist you.

8. Contact Us

If you have any questions about your shipment or delivery, please contact our customer support team:

Cirrivo (APEXRISE S.R.L.)
Email: support@cirrivo.com
Address: Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1